A Memorial Piece by Bill Conway - Many of you probably heard that we lost a good friend, when Don Brown died this past year after a short illness. We sorely miss him, his laugh, his focus on "cash and customers" and his excitement about improvement...

Conway Management News - 1st Quarter 2005 Issue

How You Win Says A Lot - Any football fans out there? Bill Conway has lived in New England nearly his whole life. Imagine how excited he has been the past few years to watch both the Patriots and the Red Sox win those championship rings. But all of Bill's experience as an improvement expert makes him look at things in a much different way. To Bill it's not just about them winning – it’s HOW they won that makes it interesting. The Patriots have been softly labeled a "dynasty" lately, and Bill looks inside the team to find out why. When you read his article, you will find yourself looking inside your business, and how your co-workers perform as a team, and see what you have to do to make your business a winner – a leader in your industry – a dynasty! This newsletter is filled with informative articles by Sheila Julien and John Petrie, as well as some exciting announcements, including the introduction of some new products!

Conway Management News - 4th Quarter 2004 Issue

Still A Secret After All These Years - Bill Conway tells the true story of a senior manager in a big organization who was convinced there was little or no waste - until he got the facts and data about the work and processes. After reading the story you may feel like the people involved are your co-workers - or maybe even you.

Where's The Fruit - Sheila Julien writes about the low-hanging fruit. Go out on a limb - it's where all the fruit is! This article talks about searching for improvement opportunities, but all the while looking for the waste and uncovering reasons and causes for waste.

Conway Management News - 2nd Quarter 2003 Issue

The Path To Perfection - Bill Conway talks about the giant opportunities in practically every company for HUGE improvements. It's a deeper, stronger way of looking at the four forms of waste and identifying the opportunities.

Continuous Improvement at the Team Level - Fresh Express uses The Right Way To Manage© methodologies. Jen Creed, Plant Manager in Chicago, writes about the successes they've achieved, what changes they've made, and how the did it.

Passion, Vision & Refusal to Compromise….What Makes Ralph Lauren Different and Better? - Read this interesting reflection on Ralph Lauren as a boss, from Jim Hicks, former EVP and longtime associate of Lauren's.

Conway Management News - 1st Quarter 2003 Issue

Finding Your Niche - Bill Conway explores some of the reasons why companies like Costco have become enormously successful, while competitive retailers have all suffered, or failed completely. By finding, identifying, and marketing to your niche, you will sell more goods and services with higher profits and lower expenses.

How Many Ways To Skin A Cat? - Sheila Julien's tongue in cheek article talks about the advantages that come from looking at problems, troubles, errors, and complexities in a whole new way.

Conway Management News - 2nd Quarter 2002 Issue

The Elephant & The Cow - Ever wondered what would happen if an elephant attended one of your management meetings, but everyone ignored his presence? You wanted to bring his presence up and discuss him, but you sense that nobody else wants to talk about it. Maybe that's because he's a sacred cow in disguise. Bill Conway writes an amusing article that will make you think about YOUR organization's sacred cows, and the effect they have.

Have You Ever Felt Like...? - Mary Jane King offers some thoughts on meetings, something viewed by most to be the biggest waste of time and energy many of us have to face at our jobs!

Deciding What To Work On - Sheila Julien talks about the successes found by a project team that began its work by understanding and identifying the right things to work on - and bringing it to a new level of success.

Conway Management News - 1st Quarter 2002 Issue

Opportunities Are Everywhere - Imagine what would have happened in the 2001 Super Bowl if Tom Brady were not given a chance? Sometimes the opportunities are hidden, and you have to work to find them, but when you do, they yield the biggest results.

Obsessions Of An Extraordinary Executive - We offer our opinion on Patrick Lencioni's book, Obsessions Of An Extraordinary Executive.

Conway Management News - 3rd Quarter, 2001 Issue

Quantification & Improvement - Bill Conway explains the importance of quantification of waste - putting a dollar value on what it costs your organization. Quantification of waste is proven to give people the drive to eliminate it.

The Key Principles of Empowerment - explained by John Petrie, including four vital steps to take, and the outcomes they produce.

Conway Management News - 2nd Quarter 2001 Issue

Conway Help To Stay Ahead Of The Curve - Bill Conway makes recommendations for responding to recent changes in the economy by focusing on key improvement projects.

Do You Use Racks To Hold Your Waste? - Don Brown explains how a major book manufacturer that had lost $2.5 million two years in a row was able to make changes that resulted in profits of over $1 million in a single year.

Process Advanced Teams At Hunter Douglas, Window Fashions Division - This major manufacturer used Process Advancement Teams (PATs) to reduce defects, lower costs, and decrease reportable accidents.

Fewer People In The Pew - Sharon Hall explains the importance of listening to your customers.

Establishing Accountabilities - John Petrie discusses the impact of accountability on business achievement.

Conway Management News - 1st Quarter 2001 Issue

Keys For Success - A unique tabulation listing important prerequisites for success when launching and sustaining continuous improvement.

Meeting Customer Requirements - Mary Ellen McNamara emphasizes that the focus needs to be on work processes, NOT the people.

Price…Not The Only Way To Choose A Product - Don Brown shares the negative effects that a "price only" policy had on one company's entire business.

Sell More & Grow Profitably - Bill Conway explains the need to focus improvement efforts on Sales and Marketing processes to eliminate the biggest waste.

Conway Management News - 2nd Quarter 2000 Issue

Process Improvement at Gilbert Engineering - How an industry leader used teams and the Conway System to increase shipments, reduce scrap and defective parts, and reduce rework dollars.

Surveys - By using Employee Opinion and Customer Satisfaction Surveys management can determine the "vital few" and implement a useful system of measurement.

What Is The Waste? Where Is It? - Bill Conway explains that waste is everywhere, and finding and quantifying that waste offers unlimited opportunities for success.