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Employee Engagement — A Competitive Edge |
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Numerous studies have consistently determined two critically-important facts |
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Less than 30% of the workforce is fully engaged, and nearly 20% is actively disengaged — outwardly critical of the company and creating negativism among co-workers |
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Organizations with highly engaged employees consistently outperform those with less engaged people: |
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- 50% higher profits
- 43% higher productivity
- 87% less turnover
- 7 times less likely to have a lost-time accident
- Increased customer loyalty and customer satisfaction
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Strategies & Steps — Delegation Not Recommended… |
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When helping clients to more fully engage employees, the process begins with getting everyone at every level actively involved in:
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- finding a better way
- making his or her job more meaningful
- making the workplace something to look forward to, not just the source of a pay check
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There are 4 underlying principles to build engagement |
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- Understand the various factors that motivate people
- Have excellent 2-way communication
- Build a great workplace
- Work at engagement every day!
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Get buy-in from senior leaders — without this, little will be accomplished. They need to understand the benefits of employee engagement and be prepared to take personal action to encourage, inspire and help employees to be engaged. |
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Establish engagement performance measures so that progress can be tracked. Examples include employee surveys, number of employee ideas implemented, absenteeism. (The latter two are ways of inferring progress, rather than a direct measure.) |
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Identify the behaviors that are needed from leaders, e.g., |
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- Effective listening
- Providing performance information in a timely manner
- Amnesty
- Staff meetings which feature 2-way communication
- Seeing what is good about new ideas rather than what is bad
- Empowering people to take action
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Work with the leaders so that they can model the right behaviors. |
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Launch the work with the leaders. |
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Show the leaders how to cascade the concepts to their reports and down through the organization. |
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Measure progress and report results. |
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Celebrate success. |
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Engaging your workforce sounds easy, but is difficult to do. Call us for more information. |
